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How To • Smartphone Hard Reset


Hard Reset
Preforming a hard reset is your very last option. Instead of restarting your smartphone, it's like going back to day one, when it was brand new. All factory settings will be reset.


WARNING:

A hard reset will cause you to lose ALL data inside your smartphone.
Be sure to unplug all memory cards before preforming a hard reset.


AT&T TerreStar GENUS
With the device turned off, press the red power key. When the TerreStar logo appears, press and hold the E-Power keys until a green checkmark appears in the lower-left corner. Release all keys. The device will power up and perform a factory reset on its own.

Android (with menu)
One of the following menu-based systems for performing a hard reset should work, depending on the phone and version of Android. Open the application menu. Tap Settings, SD and Card Storage, Factory Data Reset, and follow the on-screen instructions. #1) From the Home screen, tap Menu, Settings, Privacy, and Factory Data Reset, and then follow the on-screen instructions. #2) From the Home screen, tap Menu, Settings, Security, and Factory Data Reset, and then follow the on-screeen instructions. When the menu system isn't functional, follow these phone-specific options to perform a hard reset.

BlackBerry (all other models)
Remove the battery for 30 seconds. Reinstall the battery and turn the phone back on.

BlackBerry Style, Bold, Storm, Curve, Tour, Torch
Click the Options icon on the Home screen. Select Security and then Security Wipe. Select all three of the available checkboxes to perform a complete wipe and reset the device to factory condition. Type the work Blackberry and click Wipe.

Dell Venue
With the device turned off, press and hold the Volume Up and Volume Down buttons. Without releasing the buttons, press and hold the Power button. When the device configuration screen appears, release all buttons. Use the Volume Up or Down botton to move to Factory Reset. Press the Camera button to select the Factory Reset option and start the reset process.

Google Nexus One, Nexus S
Turn the phone off. Press and hold Volume Down while you press and release the Power button. Use the Volume Down button to select Clear STorage from the list of options. Press the Power button, and confirm your selection by pressing the Volume Up button.

HTC Arrive, HD7, Surround
Press Start and tap the right-facing arrow. Tap Settings, About, and then tap Reset Your Phone. Tap Yes, and then tap Yes again. If the screen is frozen, turn the device off. Press and hold the Volume Up-Down buttons and briefly press the Power key. When the screen displays instructions for resetting the device, release the Volume Up-Down buttons.

iPhone (All Models)
From the Home screen, tap Settings, General, Reset, and Reset All Settings. This action resets all preferences but retains applications and data. If that doesn't work, from the Home screen, tap Settings, General, Reset, Erase All Content and Settings. This will delete all data and applications and return the iPhone to factory conditions.

Microsoft Windows Phone 7
Press Start and tap the right-facing arrow. Tap Settings, About, and Reset Your Phone. Tap Yes, and then tap Yes again.

Motorola Droid
Turn the phone off. Press and hold the Power-X keys to force the phone into recovery mode. Next, press and hold the Volume Up-Camera key, select Wipe Data/Factory Reset, then select Reboot Phone.

Motorola Droid Pro, Droid 2 Global, Droid 3, Droid Bionic, Droid Razr
Select Settings, Privacy, and Factory Data Reset. When prompted, tap Reset Phone to erase all data and return the phone to factory conditions.

Motorola Backflip
Power the phone off. Press and hold the Power and Camera buttons. When the phone turns on, release the Power button but continue to hold the camera button until prompted to release it. Next, press the Volume Down button. After 15 seconds, a yellow triangle with an exclamation point will appear. With your phone closed, tap the bottom-right corner of the display and select Wipe Data/Factory Reset. Press OK and follow the on-screen instructions.

Nokia (All Models)
With your phone powered on or in standby mode, type *#7370# and select Yes, when prompted. You may need your Lock Code for confirmation. The default lock code is 12345. If you phone doesn't turn on, try pressing the On/Off button, *, and 3 simultaneously.

Palm Pre
Open Device Info, tap Phone Reset Options, and then tap Full Erase twice. If your Palm Pre is frozen, and you are unable to use the menus to perform a reset, try running the latest version of webOS Doctor (ws.palm.com/webosdoctor/sorry.htm) to troubleshoot and reset the device. Then follow the on-screen instructions.

Samsung Galaxy Nexus (Android 4.0)
Open Device Info, tap Phone Reset Options, and then tap Full Erase twice. If your Palm Pre is frozen, and you are unable to use the menus to perform a reset, try running the latest version of webOS Doctor (ws.palm.com/webosdoctor/sorry.htm) to troubleshoot and reset the device. Then follow the on-screen instructions.

T-Mobile Comet
If possible, back up your data to Google's servers by selecting Privacy from the Settings screen. Select the Back Up My Data options. When the backup is complete, return to the Setting screen and select Privacy and Factory Data Reset. When prompted, tap Reset Phone, then tap Erase Everything.

T-Mobile G2x
If possible, back up your data to Google's servers by selecting Privacy from the Settings screen. Select the Back Up My Data option. When the backup is complete, power off the phone. Press and hold the Power/Lock-Volume Down keys for at least 15 seconds. The phone should turn back on and perform a factory reset. If the screen is frozen, or the phone doesn't turn back on, remove the battery, wait 30 seconds, then reinstall the battery and try again.

Reprint
Most of the above information has been obtained from the artical "Revive A Dead Smartphone" in PC Today Magazine, August 2012 Issue, pages 74 & 75.


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